September 22, 2010

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

Customer Review > Incredible Pets

Incredible Pets
5030 Folsom Boulevard
Sacramento, CA 95819
(916) 451-1199

Incredible Pets - a local chain with 4 locations. I’ve shopped the Carmichael and East Sacramento locations; the latter being the newest. It is a complete pet store (dogs, cats, small animals, birds and reptiles) set-up like a grocery store with a check-out line in front. I didn’t speak with an owner or store manager on my recent visits; just the clerks, Kathryn and Vicki. To reward their customers, IP has a coupon game IncrediBucks on their website ($1.00 off next purchase) and loyalty card (receive 10 points for every $1.00 you spend; accumulate 2,500 points to earn $5.00 gift certificate).

IP sells almost every brand of natural, holistic and organic dog and cat food under the sun:
  • Canidae
  • Wellness
  • Solid Gold
  • Chicken Soup for the Dog
  • Eagle Pack
  • Acana
  • Merrick
  • Natural Planet Organics
  • Nature’s Variety
  • California Natural
  • Innova
  • EVO
  • Pinnacle
  • Natural Balance
  • Evangers
  • C & P Organix
  • Newman’s Own Organics
  • Sojos
  • Tiki
  • Primal
  • Premium Edge
  • Merrick Before Grain
  • Taste Of The Wild
  • Orijen
  • First Mate
I love that they stock both Sojos and The Honest Kitchen – my two favorite brands of dehydrated raw food mixes in the same store! They also have a section of free dog and cat food samples. Stuff I've purchased in the past:
  • 30 lb. bag Taste of the Wild Wetlands Canine @ $42.99
  • 13 oz. can Evangers Super Premium Cooked Chicken @ $1.49 each
  • 13 oz. can Natural Balance Chicken and Rice @ $1.59 each
  • 13 oz. can Natural Balance Beef and Rice @ $1.59 each
  • 13 oz. can Natural Balance Liver and Rice @ $1.59 each
  • 120 tablet bottle Excel Enteric Coated Aspirin for Dogs @ $8.99
  • 4 oz. bag Dogswell Biscuits with Benefits (cranberry & apple) @ $3.49
  • 2 lb. bag Sojos Grain-Free (Fruit & Veggies) Dehydrated Raw Food Mix @ $13.99
  • 16 oz. bottle Natures Miracle Stain & Odor Removal @ $6.99
Bottom line: The East Sacramento IP location has all my favorites: Acana, Natural Balance, Sojos, The Honest Kitchen and Nature’s Variety. Prices on their dry and wet foods are comparable to another local chain I frequent. I consider IP my main source for raw foods - frozen and dehydrated.  If headed in this direction, I make a point to stop by. Also, IP links page is handy for doing research on companies.

Note: Thanks for reading my customer reviews of independent retail stores especially if you're local. The value [to you] will be apparent later on, I hope. Around the Dog Bowl has a plan so keep visiting!

1 comment:

Emma Rose said...

We have a few really good independents here too. However, they are not as complete as your's. That store looks like a great place to shop. I agree that word of mouth means everything to a store that size.